Terms of Service
Oxford Label is the trading name of Starc Ecom B.V. These Terms of Service govern your access to and use of https://oxfordlabel.co.uk/ (the "Website"), as well as purchases of products and use of services made available through the Website.
Company Information
Trading name: Oxford Label
Legal company name: Starc Ecom B.V.
Company Number: 91371716
VAT Number: NL865633617B01
Address: Millennium Tower, Radarweg 29, 1043 NX Amsterdam, Netherlands
Customer service email: support@oxfordlabel.co.uk
Customer service telephone: +44 7988 521200
Throughout these Terms, "we", "us" and "our" refer to Oxford Label / Starc Ecom B.V. By accessing the Website, using our Services, or placing an order, you agree to be bound by these Terms of Service and the policies referenced in them.
If you do not agree with these Terms, you should not use the Website or our Services.
Through the Website, Oxford Label offers clothing, accessories, and related products. These Terms set out the rights and obligations applicable to the use of our Website and purchases made through it.
Our online store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to offer our products and Services online.
SECTION 1: ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you or that you have the necessary consent to use the Website.
You may not use our products, Website, or Services for any illegal or unauthorised purpose or violate any applicable laws, including intellectual property laws.
You must not transmit viruses, malware, worms, or any other code of a destructive or harmful nature.
A material breach of these Terms may result in suspension or termination of your access to our Services, subject to applicable law.
SECTION 2: GENERAL CONDITIONS
We reserve the right to refuse or restrict service where reasonably necessary, including in cases of suspected fraud, misuse, unlawful activity, or violations of these Terms, subject to applicable consumer law.
You understand that information you submit through the Website may be transmitted over various networks and adapted to technical requirements of connecting networks or devices. Payment information is handled through secure payment processing systems.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission, except where permitted by law.
The headings used in these Terms are included for convenience only and do not affect their interpretation.
SECTION 3: ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We make reasonable efforts to ensure that information displayed on our Website is accurate and current. However, occasional errors or omissions may occur.
General informational material on the Website should not be relied upon where more complete or current information is available. Nothing in this section limits any rights you may have under applicable consumer law regarding product descriptions, pricing, or information provided before a purchase.
SECTION 4: MODIFICATIONS TO THE SERVICE AND PRICES
Product prices may change from time to time. Any change will not affect an order already accepted by us, except where permitted or required by applicable law.
We may modify, suspend, or discontinue parts of the Website or Service. Where appropriate, we will take reasonable steps to minimise disruption to existing orders.
SECTION 5: PRODUCTS
Products offered through our Website may be subject to availability and limited quantities. Returns and refunds are governed by our Return and Refund Policy.
We make reasonable efforts to display product images, colours, descriptions, sizes, specifications, and other information accurately. However, colours may appear differently depending on your screen or device settings.
Product availability and prices may change without notice before an order is placed. We may discontinue products at any time.
Nothing in these Terms excludes or limits statutory rights you may have regarding goods that are faulty, damaged, incorrectly described, or otherwise not in conformity with applicable consumer law.
SECTION 6: ORDERS, BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel an order where reasonably necessary, including where a product is unavailable, payment cannot be authorised, order information is materially incorrect, fraud is suspected, or an obvious pricing or listing error has occurred.
If we cancel an order after payment has been received, we will issue the appropriate refund to the original payment method.
You agree to provide current, complete, and accurate purchase and account information. This includes your email address, billing information, shipping information, and other information reasonably necessary to process and deliver your order.
For information about returns, refunds, cancellations, and damaged or incorrect products, please review our Return and Refund Policy.
SECTION 7: OPTIONAL TOOLS
We may provide access to tools or services supplied by third parties. These third-party services may be governed by their own terms and privacy policies.
Where you choose to use an optional third-party tool, you should review and understand the terms applicable to that service.
SECTION 8: THIRD-PARTY LINKS
Certain content or functionality available through our Website may include links to third-party websites or services that are not operated by us.
We are not responsible for the content, privacy practices, availability, or security of independent third-party websites. We recommend reviewing the applicable terms and policies before using third-party services or completing transactions with them.
SECTION 9: USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you submit reviews, comments, suggestions, feedback, or other content to us, you confirm that you have the right to provide that content and that it does not violate applicable law or the rights of another person.
You must not submit content that is unlawful, misleading, defamatory, abusive, obscene, malicious, or that infringes intellectual property, privacy, or other rights.
You remain responsible for the content you submit and its accuracy.
SECTION 10: PERSONAL INFORMATION
Your submission and our processing of personal information through the Website are governed by our Privacy Policy.
SECTION 11: ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our Website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, shipping, or transit times.
We reserve the right to correct errors and update inaccurate information. If an error materially affects an order you have already placed, we will handle the matter in accordance with applicable consumer law and contact you where appropriate.
SECTION 12: PROHIBITED USES
You must not use the Website or its content:
- For any unlawful or fraudulent purpose;
- To encourage or participate in unlawful acts;
- To violate applicable laws or regulations;
- To infringe our intellectual property rights or the rights of others;
- To submit false, fraudulent, or misleading information;
- To upload or transmit malicious code, viruses, or other harmful material;
- To unlawfully collect or track personal information belonging to others;
- For spam, phishing, scraping, or other abusive activity; or
- To interfere with or circumvent security features of the Website or related services.
We may restrict or terminate access to the Service where these requirements are materially violated.
SECTION 13: WARRANTIES AND LIMITATION OF LIABILITY
We make reasonable efforts to keep the Website and Services available, secure, and functioning correctly, but we cannot guarantee that access will always be uninterrupted or error-free.
To the maximum extent permitted by applicable law, we are not responsible for losses that were not reasonably foreseeable or that result from circumstances outside our reasonable control.
Nothing in these Terms excludes or restricts liability where doing so would be unlawful, nor does anything in these Terms limit mandatory consumer rights or remedies available to you under applicable law.
SECTION 14: INDEMNIFICATION
To the extent permitted by applicable law, you are responsible for losses or claims resulting from your unlawful use of the Website, your material breach of these Terms, or your infringement of another person's rights.
SECTION 15: SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law or severed where necessary. The remaining provisions will continue to apply.
SECTION 16: TERMINATION
These Terms remain effective while you use our Website or Services.
You may stop using our Services at any time. We may suspend or terminate access where you materially breach these Terms, engage in unlawful activity, or misuse the Website, subject to applicable law.
Termination does not affect rights or obligations that arose before termination.
SECTION 17: ENTIRE AGREEMENT
These Terms of Service, together with the policies and other terms expressly referenced on our Website, constitute the agreement governing your use of our Services and purchases from us.
Our failure to exercise or enforce a provision of these Terms does not constitute a waiver of that provision or any other right.
SECTION 18: GOVERNING LAW
These Terms of Service and any separate agreements through which we provide Services are governed by and construed in accordance with the laws of the Netherlands.
If you are a consumer, this choice of law does not deprive you of any mandatory consumer protections that apply to you under applicable law.
SECTION 19: CHANGES TO TERMS OF SERVICE
The current version of these Terms of Service will be available on this page. We may update these Terms from time to time by publishing the revised version on our Website.
Changes will apply prospectively and will not remove rights that have already arisen in relation to an existing order where applicable law prevents us from doing so.