Privacy Policy

This Privacy Policy describes how Oxford Label ("we", "us", "our" or the "Website") collects, uses, and discloses personal information when you visit https://oxfordlabel.co.uk, use our services, make a purchase, or otherwise communicate with us (collectively, the "Services").

For the purposes of this Privacy Policy, "users" and "your data" refer to any natural person whose personal information we collect under this Policy, whether you are a customer, a website visitor, or otherwise.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge the practices described in this Policy.

Company Information

Trading name: Oxford Label
Legal company name: Starc Ecom B.V.
Company Number: 91371716
VAT Number: NL865633617B01
Address: Millennium Tower, Radarweg 29, 1043 NX Amsterdam, Netherlands
Email: support@oxfordlabel.co.uk
Telephone: +44 7988 521200

Personal Information We Collect

When you visit our Website, we may collect certain information about your device, your interaction with the Website, and information necessary to process your orders. We may also collect additional information when you contact us for support.

Device Information
Examples include your web browser, IP address, time zone, cookie data, device information, and browsing activity. We use this information to operate the Website, maintain security, understand how visitors use our Services, and improve website performance.

Order Information
Examples include your name, billing address, shipping address, email address, telephone number, payment-related information, products purchased, and order details. We use this information to process payments, fulfil and deliver orders, communicate with you about your purchase, prevent fraud, and provide customer service.

Customer Support Information
This includes information you provide when contacting us with questions, complaints, return requests, or other support enquiries. We use this information to respond to your request and provide customer support.

How We Use Personal Information

We may use your personal information to:

  • Process and fulfil your orders.
  • Process payments and transactions.
  • Communicate with you about orders, returns, refunds, deliveries, and customer service requests.
  • Provide, maintain, and improve our Website and Services.
  • Detect, investigate, and prevent fraud, misuse, and other security risks.
  • Comply with applicable legal, accounting, and regulatory requirements.
  • Send marketing communications where permitted by law and in accordance with your preferences.

How We Disclose Personal Information

We may disclose personal information to third parties where necessary to operate our business and provide our Services. These parties may include:

  • Website and e-commerce service providers, including Shopify.
  • Payment processors and financial service providers.
  • Shipping, fulfilment, and logistics partners.
  • IT, hosting, cloud storage, security, analytics, and customer support providers.
  • Marketing and advertising providers where permitted by law.
  • Professional advisers, regulators, public authorities, or law enforcement where required by law.
  • Parties involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction.

We disclose only the information reasonably necessary for these parties to perform their relevant services or where disclosure is otherwise permitted or required by law.

Categories of Personal Information Disclosed

Depending on how you interact with our Services, categories of personal information we may disclose can include:

  • Identifiers: such as your name, email address, telephone number, billing address, and shipping address.
  • Commercial information: such as order information, purchase history, refunds, returns, and customer service interactions.
  • Internet or network activity: such as browsing activity, device information, IP address, and interactions with our Website.

Recipients may include service providers, payment processors, shipping partners, technology providers, marketing partners, and other parties described in this Privacy Policy.

We do not use sensitive personal information for the purpose of inferring characteristics about you.

Cookies and Similar Technologies

We may use cookies and similar technologies to operate our Website, remember your preferences, understand how visitors interact with our Services, improve website functionality, and support analytics or advertising where permitted.

You may be able to manage or disable cookies through your browser settings or through any cookie preference tools made available on our Website. Disabling certain cookies may affect the functionality of some parts of the Website.

User-Generated Content

Our Services may allow customers to submit product reviews or other content. Information you choose to publish in publicly accessible areas of the Website may be visible to other users. Please avoid including personal information in public content that you do not wish to make publicly available.

Third-Party Websites and Links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content practices of third parties. We recommend reviewing the privacy policies of any third-party website you visit.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law. If you are a parent or guardian and believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

Data Security

We use reasonable administrative, technical, and organisational measures designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, providing customer support, complying with legal obligations, resolving disputes, preventing fraud, and enforcing our agreements.

Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

  • The right to request access to your personal information.
  • The right to request correction of inaccurate or incomplete information.
  • The right to request deletion of your personal information in certain circumstances.
  • The right to request restriction of processing.
  • The right to object to certain processing activities.
  • The right to data portability where applicable.
  • The right to withdraw consent where processing is based on your consent.
  • The right to lodge a complaint with a competent data protection authority.

To exercise any applicable privacy right, contact us at support@oxfordlabel.co.uk. We may need to verify your identity before completing certain requests.

Managing Marketing Preferences

If you receive promotional emails from us, you can unsubscribe at any time using the unsubscribe link contained in the communication or by contacting us.

Even if you opt out of marketing communications, we may still send you non-promotional communications related to your orders, transactions, account, returns, refunds, or other service-related matters.

International Data Transfers

Our service providers may process personal information in countries other than the country in which you live. Where required by applicable data protection law, we use appropriate safeguards for international transfers of personal information, which may include recognised contractual protections such as Standard Contractual Clauses.

Complaints

If you have questions or concerns about how we handle your personal information, please contact us using the details below. Depending on your location, you may also have the right to submit a complaint to your relevant data protection authority.