Return and Refund Policy

This Return and Refund Policy explains the procedures and requirements relating to returns, refunds, exchanges, and order cancellations. It should be read alongside our Terms of Service. Nothing in this policy limits or excludes any rights you may have under applicable consumer protection law, including rights relating to goods that are faulty, damaged, or supplied incorrectly.

Return Period

You have 30 days from the date you receive your order to request a return.

To be eligible for a standard return, the item must be unworn and unwashed, in its original condition with all tags attached, and free from odors, stains, or damage.

We recommend trying items on at home and keeping the original packaging until you have decided whether you would like to keep the item.

Order Cancellation and Right of Withdrawal

You can request to cancel an order before it has been dispatched by contacting us as soon as possible at support@oxfordlabel.co.uk. If the order has already been dispatched, it may no longer be possible to stop the shipment.

In addition, where the statutory right of withdrawal applies, consumers have the right to withdraw from an eligible distance purchase within 14 days of receiving the goods, without having to provide a reason. To exercise this right, you must inform us of your decision to withdraw within the 14-day withdrawal period by submitting a request through the withdrawal form.

Any statutory exceptions to the right of withdrawal remain applicable.

Return Costs

For standard returns, return shipping costs are the responsibility of the customer.

If the product you received is damaged, defective, incorrect, or otherwise qualifies for a remedy under applicable consumer law, you will not be required to pay return shipping costs where the law requires the seller to bear those costs.

How to Return an Item

To request a return, contact our customer service team at support@oxfordlabel.co.uk and provide your order number and the reason for your return.

Once your return request has been received, we will send you the return address together with the applicable return instructions by email. Please follow these instructions carefully to ensure your return can be identified and processed correctly.

Pack the item securely and send it using a shipping carrier of your choice. We recommend using a trackable shipping service and keeping your proof of shipment until your return has been completed.

Please do not send your return to our business address unless our customer service team specifically instructs you to do so. The correct return address will be provided to you with your return instructions.

Refunds

Once we have received and inspected your returned item, we will notify you by email. Approved refunds will be issued to the original payment method.

For returns under our 30-day return policy, we aim to process approved refunds within 10 business days after receiving and inspecting the returned item. Depending on your bank or payment provider, additional time may be required for the refund to appear in your account.

Where you exercise a statutory right of withdrawal, any refund will be handled within the time limits and according to the requirements established by applicable consumer law.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery at support@oxfordlabel.co.uk. In this case, no return shipment is required — a photo of the item is sufficient as proof. We will immediately arrange a full refund or send a replacement at no additional cost to you.

Exchanges

We do not currently offer direct exchanges. If you would like a different size or colour, you may return the eligible item in accordance with this policy and place a new order for the preferred item.

Business Information

  • Company Name: Starc Ecom B.V.
  • Company Number: 91371716
  • VAT Number: NL865633617B01
  • Address: Millennium Tower, Radarweg 29, 1043 NX Amsterdam, Netherlands

If you need support, have questions about a return or refund, or would like further information, please contact us.

Customer Service Hours: Monday to Friday, 09:00–17:00 GMT